shipping
Repair Request Form
Please fill out and print our Camera repair form. We recommend retaining a copy for your records.
Package Your Equipment
- use a box large enough to allow 2-3" of packaging material on all 6 sides.
- Seal your equipment in a plastic bag to keep it clean and dry.
- Be sure to package your equipment securely.
- Please enclose only the accessories that are related to the problem.
We cannot be held liable for lost accessories or images on any cameras or media cards. We cannot be held liable for damage caused by improperly or mis-packed shipments.
Ship Your Equipment
Ship using UPS, Fed-Ex, or US Mail pre-paid, and insured for the full replacement value of your equipment.
We recommend using a shipping company that will allow you to insure and track your package. Ship your equipment, the Repair Request Form, and a check including the diagnostic fee and the return shipping/handling fee to:
Camera Repair and Audio Service
501 S Bascom Ave
San Jose, CA 95128
video cameras
Due to the complexity and many variables of video cameras we charge an estimate fee of $25.00. This fee will be credited to the repair cost if you choose to have your camera repaired. The fee may be by check or Credit Card. If paying by check please include check with camera shipment, otherwise we will contact you upon receipt of your shipment for credit card information.
Shipping and handling charges can vary depending on the location shipped to, the number of items being shipped and cost of insurance for equipment. Customers providing their own form of shipping incur a minimum $10 handling fee per item. We cannot be held liable for accurate shipping times or items shipped to the incorrect address by customers providing their own form of shipping. We also cannot be held liable for lost or damaged items that were not insured by customers providing their own form of shipping.